Spark Pay Versus Intuit GoPayment

Spark Pay-vs-Intuit Go Payment

Spark Pay and Intuit GoPayment are a couple of frequently overlooked mobile payment processors. Actually, one might give them a call the red-headed stepchildren of parent companies Capital One (Spark Pay) and Quickbooks (Intuit GoPayment). While have their issues, nor can contend with a 5-star mobile payment processor like Flint Mobile or perhaps a full-fledged online payment processor like CDG Commerce, both processors really possess some good stuff opting for them.

Both Spark Pay and Intuit GoPayment offer attractive mobile payment processing rates, including very decent rates for medium-volume retailers (processing greater than $2,000-$3,000/month). GoPayment also provides the advantage of seamless Quickbooks integration, if that’s vital that you you.

According to testimonials in addition to our formerly printed reviews of Spark Pay and Intuit GoPayment, I’ve come up with this short article evaluating both mobile services so that you can discover which, if either, of those services might work with your company. If you wish to discuss your personal encounters with either of those services, let’s all get together within the comments section in the finish of this article. See ya there!

Contract Length and Early Termination Fee:

Champion: Spark Pay

Spark Pay is entirely pay-as-you-go, without any contract with no early termination fee.

Intuit GoPayment provides a pay-as-you decide to go, no-contract option, however if you simply sign up for their greater-volume plan, you have to formally request, via mail or fax (!?), to finish your contract or else you will still be billed $19.95/month (more about this ridiculousness later). Additionally they reserve the authority to ask you for a $500 termination fee for “merchant misconduct.” 

Features:

Champion: Intuit GoPayment

Spark Pay and Intuit GoPayment have good features, but Intuit GoPayment offers the benefits of your personal credit card merchant account and virtual terminal, in addition to Quickbooks integration. Here’s what you’ll get with every service:

Spark Pay features

  • Mobile debit and credit processing
  • As much as four free mobile charge card readers
  • Aggregate credit card merchant account (distributed to other users)
  • Mobile application features:
    • Online reporting/analytics with StitchLabs integration
    • Inventory reporting
    • Cash drawer connectivity
    • Receipt printer connectivity
    • Customizable electronic receipts
    • Bar code checking with StitchLabs integration
    • QR-code-based offers, distributed through Facebook, Twitter, or email

Intuit GoPayment features

  • Mobile debit and credit processing
  • Mobile card readers (one free swiper)
  • Your personal dedicated credit card merchant account (provided via Intuit’s credit card merchant account services, Intuit QuickBooks Payments) — This plays a role in account stability (theoretically)
  • Virtual terminal — This enables you to definitely process payments from the Internet-connected computer, that is a nice feature
  • Greater processing limits than Spark Pay
  • Mobile application features:
    • Camera scanning— Enables you to employ your smartphone camera to capture card information
    • Equal to 50 users on a single account
    • Customizable SMS or email receipts
    • Quickbooks integration, including capability to record cash and checks for seamless bookkeeping

Charges and Rates:

Champion: Spark Pay

Intuit GoPayment may seem to be the less costly processor some stinky, however if you simply consider the specifics, you’ll realize that you’ll most likely cut costs using Spark Pay versus. GoPayment.

This is actually the fee breakdown for Spark Pay’s two prices plans:

Go Plan

  • No fee every month
  • 2.7% Card Present
  • 3.7% Card Not Present
  • 2.95% Card Present American Express
  • 3.7% Card Not Present American Express

Pro Plan

  • $9.95 Fee Every Month
  • 1.95% Card Present
  • 2.95% Card Not Present
  • 2.95% Card Present American Express
  • 2.95% Card Not Present American Express

You’ll save with Spark Pay’s Pro plan should you process greater than $1,326 monthly:

$1,326 * .0075 = $9.95 = the “Break Even” amount

And here’s the breakdown for GoPayment’s two plans:

“Standard Rates” plan

  • No fee every month
  • 2.40% + $.25 per swiped transaction
  • 3.40% + $.25 per keyed transaction
  • Additional $.15 transaction fee for non-qualified transactions
  • $.20 Batch fee

“Reduced Rates” plan

  • $19.95 fee every month
  • 1.75% + $.25 per swiped transaction
  • 3.15% + $.25 per keyed transaction
  • Additional $.15 transaction fee for non-qualified transactions
  • $.20 Batch fee

To be able to have your savings equal $19.95 (i.e., the break-even point), you should process about $3,070 monthly ($3,070 * .0065 = $19.955), or well above $3,500 to incorporate non-qualified transactions.

The important thing distinction between Spark Pay’s and Intuit’s prices is the fact that Spark Pay doesn’t charge extra for non-qualified transactions. So-known as “non-qualified” transactions include when individuals pay using rewards cards — along with a large portion or perhaps most of buyers pay with rewards cards. It makes sense you finish up having to pay much more in charges with Intuit than you most likely be prepared to, particularly with swiped transactions.

Additionally to rewards cards, Intuit’s non-qualified rate will also apply to business card printing and worldwide cards, amongst others.

Account Stability:

Champion: Tie

Account freezes and fund holds are typical with third-party payment processors generally. Consequently, account problems happen to be reported with Spark Pay and Intuit GoPayment.

Intuit provides retailers using their own credit card merchant account (rather of aggregate merchant services like Spark Pay), which, theoretically, should improve account stability and erroneous fraud flags. Regrettably, account freezes and withheld funds for suspicion of fraud are generally reported with Intuit too.

It’s vital that you bear in mind that simply as you have a $10,000 monthly limit, it doesn’t always mean you are able to process just one $3,000 transaction without your bank account getting flagged (this exact situation continues to be as reported by a person of Intuit GoPayment). 

Below are great tips regarding how to avoid credit card merchant account holds, freezes, and terminations.

Software and hardware Issues:

Champion: Tie

Both Spark Pay and Intuit GoPayment support an array of cellular devices. Basically, all that you should process payments with either of those services is really a smartphone/tablet along with a data or Wireless connection. That stated, pretty significant device compatibility problems and hardware issues happen to be reported with services.

With Spark Pay, the most popular complaint around the Google Play application store is payments not dealing with due to difficulties with Gps navigation location services (Spark Pay requires, for whatever reason, location services to become enabled when processing payments). In some instances, users report they’re not able to process transactions unless of course they’re linked to Wireless.

Around the Intuit side, many users complain they cannot obtain the card swiper to utilize their device.

Learn more around the devices based on Spark Pay here and also the devices based on Intuit GoPayment here.

Reviews:

In this region it’s just a little hard to look for the champion, or even more like, the greatest loser.

As pointed out, both Spark Pay and Intuit have complaints about functionality difficulties with the hardware/software, in addition to about the account freezes and fund holds which are normal with most 3rd party payment processors. With GoPayment, the account issues are specifically disappointing, since getting a person credit card merchant account should normally prevent such issues, and also, since Intuit’s less-than-responsive customer support apparently causes it to be hard to resolve stated problems.

Particularly difficult, however, are complaints from Intuit GoPayment about insufficient transparency regarding prices and charges. Many purchasers report that they difficulty canceling their account and for that reason ongoing to become billed monthly charges.

Listed here are the greatest complaints and compliments for every service:

Spark Pay reviews

The great:

  • StitchLabs integration (especially barcode scanner)
  • Fair, foreseeable rates, specifically for greater volumes
  • Advanced QR-code offers with an advanced of personalization
  • Quality customer support

Unhealthy:

  • Software problems/device incompatibility
  • Charges being put together
  • App’s requirement to trace where you are using Gps navigation
  • Sudden account terminations/funds withheld, including 120-day moving reserve of fiftyPercent of transactions

Intuit GoPayment reviews

The great:

  • Greater processing limits than other mobile providers, despite pay-as-you-go
  • Seamless QuickBooks integration
  • As much as 50 users may use just one account

Unhealthy:

  • Confusing and undisclosed rates, particularly regarding non-qualified transactions
  • Difficulty canceling account
  • Getting account upgraded (towards the difficult-to-cancel, $19.95/month plan) without request
  • Pressure from Intuit salespeople to upgrade account
  • Bad customer support

For more information on reading user reviews of those services, take a look at our full reviews of Spark Pay and Intuit GoPayment. You may also take a look at those reviews within the Google Play Store (Spark Pay/Intuit GoPayment) as well as in the iTunes Application store (Spark Pay/Intuit GoPayment).

Regarding BBB reviews, neither service has their very own separate listing, but you’ll find some reviews of those services underneath the listings of the parent companies (Capital One and Intuit).

Sales and Advertising Transparency:

Champion: Spark Pay

This one’s easy: Spark Pay’s minute rates are more upfront. It normally won’t ask you for extra for swiping “non-qualified” charge cards it normally won’t ask you for for services you do not use (or perhaps in the situation of Intuit GoPayment, services you thought you canceled like six several weeks ago). I additionally like Spark Pay’s straightforward, to-the-point website.

Within the interest of improving their transparency and overall status, Intuit GoPayment ought to be clearer regarding their fee structure as well as allow it to be simpler to cancel your bank account which means you don’t keep getting billed for something don’t want — or possibly weren’t even aware you subscribed to.

Customer Support and Tech Support Team:

Champion: Spark Pay

Users of Spark Pay receive responsive customer care, provided over the telephone during business hrs. Coupled with prompt email support having a about face eventually or fewer, as well as Twitter support, Spark Pay provides a much better overall support experience than Intuit GoPayment, or perhaps in comparison with leading mobile payment provider Square (though it is not saying a great deal).

With Intuit GoPayment, the support experience is lackluster, at the best. They are doing offer phone support and live chat support via the website, but users report unacceptably lengthy hold occasions which once they do finally get a response, it’s frequently under useful. With mobile payment processing, accessible customer care is vital because of the greater quantity of SNAFUs that occur with mobile payments when compared with traditional processing. So, Intuit’s failure here is an issue.

Intuit’s GoPayment website, a minimum of, provides enough information, but it’s type of confusing the same. One wrong turn and you aren’t around the GoPayment website any longer but around the Quickbooks website. Really, it required me a while to even discover the dedicated GoPayment website to begin with.

Final Verdict:

Champion: Spark Pay

Spark Pay and Intuit GoPayment are generally imperfect mobile payment processors. Nor is outright terrible. However, I genuinely think most users have a better knowledge about Spark Pay compared to Intuit GoPayment. Spark Pay is much more affordable since it doesn’t charge an additional fee for non-qualified transactions (i.e., most transactions). They likewise have great customer support, that is no small factor within the paranoid, glitch-prone realm of mobile payment services.

Both services have difficulties with device compatibility in addition to withheld funds and account freezes (much like natural with any third-party processor), but GoPayment’s problems with poor customer care and sneaky charges are, for me, pretty serious flaws. The truth that they routinely still charge people for services they don’t want is, in short, shady.

GoPayment comes with some nice features, like a virtual terminal and dedicated credit card merchant account for every customer – but because pointed out, GoPayment customers puzzlingly experience most of the same account issues that typically include aggregate merchant services. GoPayment integrates well with Quickbooks, but so another mobile processors like Flint. If Quickbooks processing is essential for you, take a look at Flint or CDG Commerce.

If you are searching to prevent account freezes, holds, terminations, etc., and also have experienced them previously, you need to most likely avoid third-party payment processors altogether and check out a “high-risk” credit card merchant account provider like Durango or Payline Data. Even if you’re not high-risk, Payline Data only billed about $5 monthly for his or her standard service, that is frequently worthwhile for that added reassurance. 

Shannon Vissers

Shannon is really a freelance author and editor located in North Park, CA. Shannon type of wants an apple iphone 7, but she’s not necessarily prepared to lose the headphone jack.

Shannon Vissers

Shannon Vissers

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