InMotion Hosting Review: 6 Pros & 4 Cons of InMotion Hosting

This InMotion Hosting Review was revised and updated on April 2, 2017.

InMotion Hosting is among the largest independent website hosting companies on the planet. They’ve existed since 2001, and also have attempted to build up a brandname around to be the “nerd’s choice” that companies love.

InMotion Hosting has positioned themselves because the among the couple of large, stable website hosts that isn’t of Endurance Worldwide – a holding corporation for a lot of well-known hosting brands (together with a couple of which i use for sites like HostGator, Bluehost and eHost).

Get InMotion’s 53% off discount on plans here…

There are plenty of InMotion Hosting reviews online – usually with user-generated reviews according to anecdotes, complaints and private experience. That’s fine however i have a different approach with benefits and drawbacks. Since 2013, I’ve done several side-projects on InMotion in accessory for talking to for clients that run projects on competitors. In August 2015, I really moved ShivarWeb.com for an InMotion VPS server, though several projects remain along with other website hosts for example HostGator and InMotion’s sister brand Website Hosting Hub – each of which convey more “unlimited” plans along with a support concentrate on beginner / small sites.

Here’s what I’ve found to be the benefits and drawbacks & full InMotion Hosting review according to my experience there and also at other providers like a customer & consultant.

Disclosure – I receive referral charges from the companies pointed out within this publish. My opinions and knowledge come from my very own experience like a having to pay customer or consultant to some having to pay customer.

Pros of InMotion Hosting

No webhost is ideal. And I’ve always maintained that there’s no such factor like a “best” webhost – the treatment depends in your goals and preferences.

Aside – Actually, I produced a hosting quiz to assist match goals/needs with the proper webhost here.

That understood – here’s the 6 pros that I’ve found with InMotion.

Customer Support

InMotion Hosting puts their customer support in the forefront within their marketing. They boast about US-based technical support via phone, chat, email, or ticket system.

InMotion Support

Anybody that has ever operate a website realizes that customer support and support is one thing that’s simple to overlook and skimp on upfront…but you will always need support sooner or later, and when you really need it…you really require it.

And also the tricky factor about all customer support is the fact that it’s difficult to judge it in general, because who knows whenever you just were built with a bad repetition or when it’s suggestive of a company’s culture.

For instance in 2013, my first talk to an InMotion repetition weren’t encouraging…

inMotion Chat

That specific chat session were left with a 9 minute wait – and my problem was taken proper care of quite rapidly. Not great, but additionally not from the norm.

I’ve also had readers write along with not too enjoyable customer support encounters with InMotion Hosting.

That stated, my customer support encounters since that time with my side-project with establishing my VPS server happen to be outstanding – enough to really make it the primary reason why I switched to InMotion in my VPS server (that has more technical problems than managing a shared server, that is what a lot of companies need).

Their service so far includes a were built with a couple of key strengths –

First, the reps that I’ve spoken to appear to really know what they’re speaking about, and aren’t just carrying out a trouble-shooting script. That’s permitted me to skip the “yes, I’ve already attempted all of the fundamental troubleshooting steps” to discussing the main cause problem.

Second, InMotion has a lot of sources within their knowledgebase as well as in their comments. A knowledgebase isn’t uncommon, what I’ve found helpful is when a knowledgebase article begins a discussion to ensure that users publish their related problems to that particular thread, and InMotion reps respond on their own. It can make self-directed troubleshooting a great deal simpler.

InMotion Knowledgebase Support

Third, all of the channels are equally responsive. For many companies, you essentially need to call because email isn’t quick. Or chat is going to be lower so you’ve to email, etc. InMotion’s support channels (again, which i personally have observed) all work well and serve the best purpose. I’ve submitted email support tickets which have been solved extremely fast coupled with telephone calls came back rapidly.

InMotion Support

Lastly, InMotion has great “onboarding” – that is jargon for that procedure that new users undergo to obtain ready to go. Email addresses sequence is helpful they personalize support articles depending on how to organize on making use of your bank account (ie, WordPress users get WordPress related emails). The onboarding process proactively solves lots of would-be support problems.

Hosting Performance

Customer care, though, isn’t the reason for getting an internet host. A website hosting company’s job would be to safely store your site files on the server, and offer individuals files as rapidly as you possibly can to every one of the visitors every time they request them.

There’s lots of methods to measure hosting performance – you actually get deep in to the weeds with server specs, and jargon that honestly isn’t particularly helpful to a small company or someone searching to simply set up an internet site.

I can’t set of personal expertise regarding their uptime (how frequently they could offer your site if somebody would go to it), but exactly what I possibly could research bore out they perform a very good job with industry-standard uptimes with 99.99% uptime. InMotion hasn’t were built with a major melt-lower what sort of couple of Endurance Worldwide brands been on August 2013.

One factor I possibly could test was speed. And speed is essential. Every second that individuals watch for your site to load means more and more people departing. Large companies spend huge amount of money shaving milliseconds business load occasions.

Among the best quick metrics to check out for (cheaper-finish) hosting ‘s time to First Byte – or TTFB – or how lengthy will it go ahead and take server to reply after it gets to be a request from the customer. I see this because anything else later on is extremely affected by the way your particular web site is configured.

I’ve been running these test for a long time on all of the hosts which i review. InMotion more often than not trends before other hosts. Here’s the newest test for shared web hosting –

InMotion Shared Speed Test

And here’s the exam for his or her VPS service –

InMotion-VPS-Speed-Test

Again, for shared web hosting accounts the dpi will bounce around some, but InMotion is certainly around the faster finish of shared hosts I’ve labored with. A number of this performance is because of the fact they use SSD drives for those their servers, rather from the spinning-tape hard disk drives, that is a bonus for shared/business website hosts.

Based on their sales material, additionally they don’t overbook their shared servers with websites like many shared web hosting companies do. Quite simply, some website hosts will fill servers with websites at greater than 100% capacity, and merely hope that not one of them possess a traffic spike simultaneously. InMotion states they don’t do this, so even shared servers with a few caching can handle traffic spikes if required.

User Interface

For website hosts, there is a thin line just to walk with offering developing a backend that is not formidable to very first time users while still supplying a flexible setup at least your clients have become their bearings and wish to tweak things a little.

In my experience, the very best solution is by using cPanel like a backend and Softaculous with one-click install. It’s common it’s open-source (there are tutorials everywhere), and it is pretty fundamental – however in a great way.

Here’s exactly what the traditional cPanel backend looks like…

InMotion Hosting cPanel

Again, very fundamental – but when you are accustomed to it, cPanel (along with the languages and apps they’ve) offers all of the versatility you’ll need.

The main one factor that InMotion does differently though – which is a current change – is they put cPanel access on your bank account management dashboard. Which means that it’s not necessary another login for billing/domains as well as your cPanel. Additionally they put the one-click installer in your account dashboard.

You’ve got a single login on InMotionHosting.com where one can simply click over for cPanel.

InMotion Backend

And the other issue that is included with the only Account Management Panel is they have lots of in-house upgrade options. In case your site ever will get large enough that you’ll require a developer oriented solution like Managed Hosting, Vps, or perhaps a Server – InMotion Hosting has all individuals options in-house, so that you can upgrade fairly seamlessly.

Guarantees & Freebies

InMotion Hosting includes a 90-day money-back guarantee. Industry standard is 30 or possibly 45 day money-back guarantee. The guarantee is particularly re-assuring if you’re pre-having to pay for a whole year to obtain better prices.

And only way, you receive lots of freebies together with your account (e.g., Google Ads, Free Site Transfer, Google Apps Integration, etc)

Free Data Backups

Frequent data backups really are a huge deal for shared web hosting providers. Servers go lower, you accidentally hit the delete button (speaking from experience there), stuff just inevitably happens – and you’ll need a backup.

InMotion does backups, like the majority of all website hosts.

Where they are doing better though is that individuals backups have the freedom should you ever require it. For instance, compared, HostGator does automated backups free of charge each week, but charges $19 to retrieve the backup.

Many website hosts also put low limits on data backups. For those who have a picture-heavy website, you might rapidly end up without any emergency backup. InMotion has generous backup limits to provide your computer data and additional safety internet.

Aside – you ought to be doing all of your own backups, and really should never exclusively depend in your webhost for backups. And surely look to allow them to come with an emergency backup.

Community Support

I believe that exactly what a company does using their sponsorship money can tell a great deal regarding their internal culture. For instance, I’ve pointed out individually about how exactly GoDaddy’s advertising is problematic. But it is also true around the switch-side – a business that supports excellent industry and community initiatives could mean an optimistic internal culture.

InMotion is really a large sponsor of WordCamps and open-source software core development. Additionally they do ecological initiatives. Each of which is really a pro.

Cons of InMotion Hosting

No webhost is ideal or “the best” – you’ll find lots of InMotion Hosting complaints (and raves) online (I’ve had one-off difficulties with support or bugs together and virtually every host I’ve used). Here are a few big-picture cons / disadvantages that I’ve found with InMotion Hosting.

Cost Point

If you discover a webhost that matches your objectives, I am not an enormous fan of counting pennies – but having to pay the best cost for that features you receive continues to be important, particularly if you are simply beginning out and on a tight budget.

InMotion Hosting has lots of very economical plans (discover their whereabouts here), however they have limitations which I’ll cover within the “Limitations” section. For limitless plans similar to other shared web hosting providers, their cost point is greater than other shared web hosting providers.

They’re still a great deal overall, and therefore are very economical. However, they’re more costly according to the same comparison of account features than competitors to their prices out like a disadvantage. Actually, there is a separate brand known as Website Hosting Hub (review) that concentrates on “unlimited plans” in a slightly cheaper rate.

Side note – to obtain 53% off discount, click on for this InMotion plans page to bring the cost point lower a little.

Prices Structure

Another note/disadvantage about prices is you need to join a complete year. Again, they perform a money-back guarantee, but when you aren’t sure about how exactly lengthy any project come in place, InMotion could be a bit pricey for websites just beginning out.

InMotion Tiers

Furthermore, past the 90-day money-back guarantee, there’s no pro-rated refund. Pre-having to pay for any twelve month isn’t a bad factor or from the norm. However if you simply are unsure regarding your project length, monthly plans for example individuals provided by HostGator could be useful.

Database/Website Limitations

Before I dive into just what this disadvantage is all about – I’ll define a few terms. Typically, a database is exactly what stores the data that forces your site (so 1 install of WordPress runs off 1 database typically). So, the amount of databases permitted represents the amount of distinct websites you are able to operate on your server.

The amount of websites/domains generally refers back to the quantity of domains that may be routed for your server. Websites/domains differs from databases since you’ll have a lots of different websites on 1 domain. For instance, a graphic designer may have client1.domain.com, client2.domain.com, and domain.com – this is 1 domain, but would elope 3 different databases.

So, lengthy point short – InMotion really limits the amount of websites and databases that you could operate on your bank account – even in their top cost point. I realize why edge in the game. It offers better network performance. It filters those who want to think “unlimited” means “unlimited even beyond exactly what the shared server can handle” instead of “no caps in your account in your shared server.”

Knowing exactly what you’re making use of your take into account (for example 2 websites, and little else) – out on another intend on expanding beyond that – this disadvantage is moot.

It’s a limitation that you should know of when evaluating providers and prices – so when considering what your plans are suitable for your bank account (if you’re worried about this – it’s also wise to take a look at my InMotion versus. HostGator publish).

The problem mainly includes hard caps on numerous products instead of on resource usage. For instance, my 6 sandbox/dev sites could technically use nearly zero sources instead of someone’s 1 image and script heavy site. On InMotion, I wouldn’t have the ability to have individuals 6 dev sites with no Pro plan. Meanwhile, the individual with 1 site and high resource usage would get frustrated as he got dinged for implementing a lot of sources despite the fact that he’s still underneath the cap.

In either case, this disadvantage is really a consideration for the way you intend on making use of your server and just what your requirementsOrfocal points are.

Aside – it is also one more reason they run Website Hosting Hub like a separate brand. They are doing offer “unlimited / unmetered” plans via Website Hosting Hub.

Upsells & Supporting Services

This disadvantage is I’m awesome with companies going beyond their core competency to supply a wider selection of services – but I’m always cautious about companies who provide too wide of the range, or push their ancillary services an excessive amount of.

InMotion Services

For many customers, it’s a good pro to possess individuals options. For me personally, I believe it’s odd on at the best and conflict of great interest at worst. It’s exactly the same issue which i introduced in my Volusion review.

Like a customer, I favor less “lock-in” and much more freedom. I would like my providers to pay attention to their core service instead of maximizing complementary services. However – it isn’t an enormous disadvantage, but something to think about.

Conclusion

That’s the level of my InMotion Hosting review. They’re a good, well-respected website hosting company. I’ve switched for them with this specific website and like it.

I believe those are the best fit for somebody who’s only searching for hosting a few websites on their own account, and it is prepared to pay a premium for excellent support and gratifaction. You should check out InMotion Hosting here.

InMotion Hosting does perform some discounting. You could possibly get as much as greater than 53% off in the Plans page here.

If InMotion doesn’t appear just like a good fit for the goals, check out my hosting quiz here with will element in your objectives and preferences and supply a business that most closely fits.

InMotion Hosting

InMotion Hosting is among the fastest growing and many respected independent and hosting providers on the web.

InMotion Hosting Review

Compiled by: Nate Shivar

Date Printed: 04/02/2017

Great product with solid customer support. Plans aren’t well suited for hosting plenty of small sites, but they’re an option host company overall.

4 / 5 stars

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